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Delivery & Terms

Delivery Information


Here at BKS, we ship orders worldwide. The majority of our orders are despatched on the same working day as the order is placed, if this is not possible then it is despatched the next working day, all orders are picked and ready to send within 24 hours (subject to payment).

We send all box orders via DPD Next Day who have depots all over the country. The orders are sent overnight ensuring you receive the parcel the next working day before 4pm (this excludes bank holidays).


We recommend placing orders before 12pm to ensure the best chance at getting sent the same day. We always operate on a first come, first serve basis.


If you have any special delivery requests i.e. to leave the parcel with a neighbouring shop then please make sure to contact us directly so that we can add them to your order. This can also be done using the DPD app which is completely under your control.

 

Tracking Your Parcel :

 

When your parcel is booked you will receive a tracking email & text (as long as you have provided us with this information), which will allow you to edit your delivery as you would like.

 

Delivery Costs

We offer free delivery* on all orders over £400+ VAT (Mainland UK Only).

We offer free delivery to Ireland, Channel Islands and the Isle of Wight on all orders over £1000+ VAT (Please note this is not 24 hour service in most cases).

Pre-Ordered Items Cannot be used to secure free delivery on exisiting orders.

 

DELIVERY IS PRICED AT: £8.00 (+VAT) TO MAINLAND UK

DELIVERY IS PRICED AT: £23.00 (+VAT) TO ISLE OF WIGHT (up to 10kg, +£1 per kg thereafter)

DELIVERY IS PRICED AT: £20.00 (+VAT) TO IRELAND/SCOTTISH HIGHLANDS (2 Day service) (up to 10kg, +£1 per kg thereafter)

 

Deliveries to Europe will be quoted on a per order basis depending on size and weight. We never charge more for delivery than what it costs us, this is because we believe this is unethical.


Saturday Delivery


Saturday delivery is available upon request, please select it at the checkout. If you would like to upgrade to Saturday delivery but have not selected it at the checkout please call or email us and we can add this for you.

This is priced at £12.00 (+VAT) for a standard box up to 15kg, plus an additional £0.30 (+VAT) per kilo over 15. If you would like to upgrade to a pre-noon service for Saturday this is available upon request.

Orders that meet our standard free delivery (£400 exl VAT) can upgrade to Saturday for an additional charge of £5.00 (+VAT)



Pre Noon Delivery


Pre-noon delivery is also available on all orders to the UK mainland at the following cost: £13.00(+VAT) (+£5.00 on Free Delivery)


Prices in brackets are extra on top of our free delivery for orders which meet the criteria, and this amount is payable on all/any orders you wish to upgrade for pre-noon service. These are Prices for UK Mainland Postage Only. Orders placed with this postage upgrade will be given priority with our courier making it the easiest way to guarantee next day delivery. These options will replace regular delivery prices and are not in addition. All prices are excluding VAT.


Please note for many large orders we will ship via a pallet for ease of delivery and to eliminate damaged stock. We use Pallet Plus for this service.

 

Terms of Sale & Trading


We supply strictly trade only. If we suspect orders to be for personal use we reserve the right to refuse supply & we may ask for additional proof of trading (VAT no, Company No etc)

Hours of trading are 9:30am - 5:00pm Monday - Friday. We are closed on all Bank Holidays.

 

  • All prices are subject to change without prior notice
  • Item specifications are subject to change without prior notice
  • All item specifications e.g size/shape may differ slightly than those advertised
  • All goods remain the property of BKS Tradeline ltd until paid for in full
  • BKS Tradeline reserves the right to charge interest on late payments
  • When an order is placed & then cancelled BKS Tradeline reserves the right to charge a restocking charge of 10% if the box has already been packed for shipping

 

We do not offer credit terms but we do accept most major credit/debit cards or bank transfer. First orders by new customers MUST be paid by bank transfer for security reasons.

Our minimum order is around £250 (excl VAT)

All international payments must be paid by bank transfer in GBP ONLY (we cannot accept any other currencies at this time). Any additional charges made by your bank will need to be paid by yourselves. All EU customers are required to provide a valid VAT number or standard UK VAT will need to be charged.

All breakages/shortages to be advised within 3 days of delivery. No claims can be made after this time. Proof of breakages are required via email with photo evidence for our records. This is because we have a limited time to make a claim for breakages with our courier.

All prices are excluding VAT (current rate)

We record all telephone calls for quality & training purposes.

If the item requested is out of stock and a substitue is requested, an alternative can be chosen at our discretion as close to the value as possible. Please be aware these may vary slightly to the original item ordered.

 

By placing an order with us at BKS, you are agreeing to the terms stated on this webpage. Any changes that you request are made to your order after it is placed will be done if notified immediately, however if the order is packed and you have received your final invoice, the changes will be at the discretion of BKS and may incur restocking fees as stated above.


Any payments sent to us in error will be credited to the customers account to be used on their next order. If you want the money returned to your account, this may incur administration/banking fees.

 

For our full Hardware Returns Policy please use the following link:

https://www.bkstradeline.com/default/returns-policy