Posted by BKS Tradeline on 28/11/2016 16:54
Important Returns Notice
Due to the increasing amount of non-faulty items being returned & the increasing amount of products being returned which have not been originally supplied by ourselves (Including a percentage of FAKE products). We have now been forced to introduce a much more strict returns policy which must be adhered to.
We have had to introduce these measures as we are unable to receive credit ourselves from the manufacturer on many items & our current bill of non faulty or fake returns runs at 10’s of thousands of pounds.
1. All returns must be authorised with a completed returns slip prior to being returned to us.
2. All faulty e-cigarette kits must be returned as a complete kit not just the faulty part. ie Mod, Tank, Charging Cable, Battery & COMPLETE PACKAGING & SERIAL NUMBER etc.
Please note some products serial number is on the outer packaging make sure you advise you customers to keep ALL PACKAGING It may be an idea to log serial numbers on the customers receipt to help at your end.
3.Any goods found to be not faulty / misused or fakes will be returned to yourselves with your next order & no credit will be given. (90% of tanks returned to us only need a new coil!!!!!) Tanks leaking from air holes is almost always the wrong or badly inserted coil or the wrong liquid for the tank.
4.Make sure you know your products, check them thoroughly and check for fakes even if returned in correct packaging.
(Some returned items have original packaging but have been switched for a fake product!). Make sure all coils are primed prior to use explain this to your staff & customers if you don’t know how to prime a coil please call us, but you should already know.
6. Any cracked or damaged tanks must be unused (Damaged used tanks are normally caused when items are dropped they do not normally crack etc during use, check for marks where they may have been dropped etc).
You wouldn’t believe how many disposable items we have returned because they have stopped working. Disposable tanks & coils have a life span of approx 1 -4 weeks depending on usage.
We have checked with our local trading standards & if you are in doubt you are quite within your rights to refuse refund or exchange until items have been checked for authenticity / misuse / tampering etc.
We hope you all understand our reasons for the above measures any questions by all means give us a call.
Explain to your customer how to use their new purchase(This will cause less problems for both you & ourselves)
(Never charge e-cigarettes with mobile phone plugs only use a PC or a specific e-cigarette charging plug).